5. Define Brand Promise
Review Customer Value Drivers and Hungry Customer Summary
Hungry Customer | Step 4: Anchor Value Drivers for Each Customer Subtype
4: Anchor Value Drivers for Each Customer Subtype
Results: Problem, Value, Metric
Prompts
Brand Promise for Business Apps|Services | |
Prompt | Example |
To address this  Business Problem  The Biz User  calls upon our Product X to perform  Jobs To Be Done, Which generates  Business Value for the  Biz Buyer  as measured by  Business Metric  | To address the  Rising cost of procured goods The online procurement managers uses Coupa app to better manage vendor spending which  lowers cost of procured goods for Head of Procurement  and delivers  better company margins |
Brand Promise for Software Infra & Tool | |
Prompt | Example |
To address this  Tech Problem The Tech User employs Product X to achieve  Job Gain in SDLC Unlocking this  Tech Value  for the company - and delivering these  Tech Impact Metric for the  Tech Buyer | To address  the rising, fixed of compute infrastructure The software engineer uses Google Cloud Compute Engine to achieve pay as you go and easy compute resources for their computation needs Delivering lower cost of computing for VP Infrastructure |
Brand Promise for Mixed Business & Tech Platforms | |
Prompt | Example |
To address the Business Problem The Builder uses Product X to make their JTBD Builder  easier So that they can build a better digital experience for Biz Users who can get  Job Gain  And for the  Biz Buyer  who can improve Business Metric. | To address  the poor checkout experience that results in missed revenue Developers uses Stripe to easily build payments within apps so that they can deliver a better experience for Visitors who can check out easily, And to the Head of ecommerce who can  improve revenue. |
To address the  Tech Problem The Builder uses Product X to make their JTBD Builder  easier so that a Tech User can improve their Job Gain in SDLC which helps and the  Tech Buyer who can improve Tech Impact Metric. | To remove  the barrier of poor quality training data sets in autonomous driving The AI engineers uses ScaleAI platform to label their data sets easily so that AI modelers at a car company can create more accurate build AI models which can be help their Head of Development achieve  Level 3 autonomy in vehicles |