• Rough draft
  • OEM Program

    Artifact

    Audience

    Type

    Status, Link/Location

     

    Legacy

    New

     

    Pre-Agreement Documentation & Initial Outreach

     

    Sales Brief


    • Sales

    Isn’t needed for partners in flight, for new sales reps, new clients

    Internal

     

    Doesn’t exist

    As of 12/3/24

    Doesn’t exist

    As of 12/3/24

     

    Solution Brief

    OEM Program Overview (outgoing UC Sales guide to partners).

    One-page or webpage summary covering program benefits, features, and partnership terms.


    • CS - @Dorothy Hunt

    • Marketing -@Amanda , Jody

    Isn’t needed for partners in flight, for new clients

    External

    Written

    OEM One Page.pptx

    Needs updating As of 12/3/24

    Jody is updating

    OEM One Page.pptx

    Needs updating As of 12/3/24

    Jody is updating

     

    First Partner Call Talking Points

    First call with UC team and potential partner to explain in detail the offering.

    Some technical and packages - takes 1-pager and provides more detail.


    • Sales - @Sonny Crouse , @Aubrey Bousley

    • CS - @Dorothy Hunt

    • Leadership - @Michael Maggio

    Isn’t needed for partners in flight, for new sales reps, new clients

    External

    Written

    Doesn’t Exist

    As of 12/3/24

     

     

    Doesn’t Exist

    As of 12/3/24

     

    Standard OEM Agreement

    A legal template with clear licensing terms, updated by the legal team.

    • includes FDL language


    • Leadership - @Michael Maggio

    • Legal - Marcelo

    External

    Written

     

    Current version as of 12/12 - still have a couple of points and questions to clarify.

    Completed

    https://unifiedcompliance.sharepoint.com/:w:/s/CustomerSuccess/EdgpyXCZgpBDl849SfpcODgBsaiwb9c9FRes1Wr8HH40uA?e=ZoRMxi

    Archived OEM Agreement versions - do not use.


    -TBD

     

    Federated Data License

     

    Onboarding and Account Configuration Guide

     

    Partner Onboarding Deck

    How to transition from legacy to new. Additional features and benefits of full CCH license

    • CCH Entitlement Overview

    • Cobranding Guidance

    • Transition Guide - Legacy to New

    • Step-by-step guide for creating, configuring, and maintaining Customer Accounts

    • Comparison between Legacy and New

    • Schema Guide for Data Migration


    • CS -@Dorothy Hunt

    External

    written

    OEM-Onboarding-Deck.pptx

    In progress as of 12/3/24


    CCH OEM Partners API Quick Start Guide

    Needs REview

    Net New Needed.

    (will clone Legacy and remove some slides)

    As of 12/3/24


    New (NextGen) OEM Partner - API Quick Start Guide

    In Progress

     

    Initial Document Setup

    List of starting Authority Documents (IDs, names) for each ISV, referenced in the OEM agreement.


    • CS - @Dorothy Hunt

    • Sales - @Aubrey Bousley

    Internal

    written

    In CCH account 26775

    20241112_OEM Framework Families.xlsx

    Updating

    In CCH account 26775

    20241112_OEM Framework Families.xlsx

     

    Account & Subscription Setup & Management Guide

    Step-by-step guide for creating, configuring, and maintaining OEM partner accounts within UC’s systems (CCH or other systems), detailing the process for Sales and Dev.


    • CS - @Dorothy Hunt

    • Sales - @Aubrey Bousley

    • Engineering/Product - @Mark Redding @Vicki McEwen

    Internal

    Visual & Written

    Legacy (CCH) OEM Partner - Set up Steps

    Lucid Chart

    Needs Trial

     

    New (NextGen) OEM Partner - Set up Steps

    Lucid Chart

    Needs Trial

     

    Sales Enablement Training

    Teach Partner sales team to sell UC in their product.


    • Sales -@Sonny Crouse

    • CS -@Dorothy Hunt

    External

    written

     

    TBD

    Q1 2025

     

    Partner Marketing

    • Website listings

    • blog posts

    • newsletter mention

    • co-branding (will be in Onboarding deck)


    Marketing - @Amanda

    CS - @Dorothy Hunt

    External

     

    TBD

    Leverage Amazon info. See Mack

    etc 12/10/24

    https://unifiedcompliance.atlassian.net/wiki/spaces/MAS/pages/2650898433

    TBD

    Leverage Amazon info. See Mack

    etc 12/10/24

     

    OEM Partners API Guide

    Step-by-step guide for generating API keys and accessing data via API endpoints.


    • Engineering/Product - @Mark Redding @Vicki McEwen

    • Support - @Damaris Iglesias

    External

    Written

    Legacy (CCH) OEM Partner - API Quick Start Guide


    CCH OEM Partners API Quick Start Guide

    New (NextGen) OEM Partner - API Quick Start Guide


    Support Article in creation as of 12/3/24

     

    Schema Guide for Data Migration

    Visual and text documentation of the new data structures for each API endpoint, especially for transitions from old to new IDs and structures.


    • Engineering/Product - @Mark Redding @Adam Vercimak @Vicki McEwen

    External

    Visual & Written

    Transition From Legacy (CCH) to New (NextGen)

    Will need updates based on scope change (i.e. leveraging legacy IDs in nextgen) as of 12/3/24


    Support Article in creation as of 12/3/24

     

    FAQs

    Commonly asked questions to guide OEM partners through their journey.


    • CS - @Dorothy Hunt

    • Support - @Damaris Iglesias

    • Product - @Vicki McEwen

     

    External

    Written

    TBD

    API Quickstart Guide

    what endpoints will i be able to see

    what happens to save builds?

    Can I have CCH and OEM license?

    as of 12/3/24 Still needs to meet


    TBD

     

    Sample Partner Journey for API Access

    Simple outline for an OEM Partner’s end-to-end experience, covering account setup, API key access, and documentation handoffs.

    Use OEM Demo account.


    Customer Success & Product Management

    External

    Visual

    TBD

    Low Priority

    TBD

    Low Priority

     

    Billing, Invoicing, and Reporting

     

    Financial Reporting and Invoicing Guide

    Template and instructions for billing, invoicing, and financial reporting, tailored for OEM ISV partners.


    • Sales -@Aubrey Bousley

    • Finance -@Alexander Y Wong

    • Engineering/Product - @Mark Redding @Vicki McEwen

    External & Internal

    Written

    Not created

    as of 12/3/24

    Not created

    as of 12/3/24

     

    Cross-Functional Collaboration and Handoff Processes

     

    Handoff Summary

    Key handoff points for each team (e.g., Sales, Dev, Finance), including communication tools, points of contact, and role responsibilities.


    • CS -@Dorothy Hunt

    Internal

    Visual & Written

    Lucid Chart

    Written TBD

     

    Lucid Chart

    Written TBD

     

    Success Stories

     

    Public Partner References


    CS - @Dorothy Hunt

    Marketing - @Amanda

     

     

     

     

     

    Potential Additional Prerequisites

     

    UC Federated Data License

    Instructions for assigning Federated Data Licenses within the OEM account, defining access permissions and entitlements.

    What can we share from IP-restricted documents?


    • Leadership - @Dorian Cougias @Michael Maggio

    • Finance - @Alexander Y Wong

    • Legal - Marcelo

     

    Internal

    Written

    No Change

    Template in hubspot.

     


    Content Providers

    Resources

    ContentProviderDistribution.pptx

    PlantUML - https://UCFNextgen.ai/public/plantuml/956

     

     

     

     

    Content Provider agreement template (signed with redistribution rights and compensation requirements)

     

    Content Provider subscription plan/add-on set up.

     

    Content Provider account set up including CP designation in our backend for entitlement verification that UC has rights to redistribute their content and for usage reporting. Yes, an organization can be a Content Provider, ISV, and a reseller.

     

    Content Provider entitlement set up in our backend for entitlement verification which ISVs and customer accounts are entitled to receive redistributed Content Provider content.

     

    Content Provider renumeration based on subscription content usage.

     

    Content Provider usage reporting by subscription plan with associated accounts, by AD with associated accounts and by Accounts with associated ADs.

     

    Resources:

    Legacy