2. Customer Risk Mitigation Plan
- Vicki McEwen
A confluence template has been created for this.
CUSTOMER FACTOR: ACTION PLAN
CUSTOMER FACTOR | Major Known Risks | Major Unknowns | How To Mitigate These | ACTION PLAN What & By When | |
User Compliance Professional | User Framework JTBD | The product may not have all the compliance documents users need. | How often will users need to interact with the product? | TBD | TBD |
Buyer Compliance Officer | Buyer Framework Select | Identify key risks you know around buyer and buyer value | Identify key buyer unknowns for which you don’t have answers yet | How would you address these | What actions you & team need to take, by when to address these |
CUSTOMER FACTOR: Success Metrics
| Choose your top 1-2
# Customers, ARR (annual recurring revenue), #Users, DAUs (daily active users) NPS (net promoter score)
| Identify key risks in achieving these metrics? | Identify unknowns in achieving these metrics? | How would you address these | What actions you & team need to take, by when to address these |
CUSTOMER FACTOR: Cycle Time | Choose key cycle time metric:
E.g. Time to close paying customer
Time to acquire a user | Identify key risks in speeding up cycle time? | Identify unknowns in speeding up cycle time? | How would you address these | What actions you & team need to take, by when to address these |