TL’DR
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A couple of mappers use the dictionary all the time. Most do not but when they have to approve the terms, they obviously do. When used, it is during tagging. It seems we get most value out of the dictionary when terms are non-common and specific to compliancy or the customer industry. A lot of claims are being made about dictionary terms being needed as ‘evidence’ but these claims were not substantiated. Mappers who do work with customers describe the process of agreeing with customers much more as collaborative where customers are offered choices between requirements/citations and then these are discussed. |
What sources do they extract information from?
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Research - a couple of tabs open
Dictionary
The source regulations, possibly in different versions
Previous document with mappings, in-depth reports
The Magic spreadsheet
I always have citations, common controls, and dictionary.
What steps are taken in the process of mapping?
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when I am in the matching phase, I don't really consult the dictionary
I don't truly use the dictionary a lot
When I was editing term relationships for matching control, I just go in here to make sure that I'm finding the right term, the right standard term. So that's what I usually do in in dictionary.
I just use it all the time, actually. Just because I feel like the term relationships aren't always they're they're not always conducive with what either me or the approver thinks would be the, you know, best match. And so And at 80 percent, you need a decent amount of connections.
When the tagger searches for words.
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(note about 10 times in 5-6 months)
Or, to review terms from mappers (approver role)
I I use it constantly
Using external sources
After going to research, and if nothing is there - go to Google
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It seemed hard to come up with real examples as to when this type was useful
But I guess definition type could help us in so far as we can easily distinguish between terms and I don't have no no terms are coming to mind immediately.
clients have talked about how it's not helpful’
‘I've been working with people who are confused about it
‘it's nice to have a reference’
‘difficult to understand’
‘process is difficult to understand
Lexicographer has this process:
-make sure that everything's mechanically correct grammatically correct
make sure that that is the correct designator too.
I do love about the dictionary is we have terms that are defined nowhere else online’
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Golden nugget |
can't say for sure that clients don't don't already know what the words mean, but if if just in case they don't, we would like to be the the people we we we like to be the company that really offers them that clarity.
Sometimes some specific terms are so technical and any sort of information either it shows up very little in in online searches, or every instance of it is so technical that it just it's written for an audience that they assume already know what they mean by that.
How useful is the Dictionary?
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it's evidence that can be shown to a customer that our conclusions on his citation are in fact valid.
Note: interviewee could not validate this
So which customer did you show this to and that you have at reaction is, oh, that's how it works. Do you remember?
Not off the top of my head.
Other people don’t use it.
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go through this process and adding the definitions. But, really, that's the only time I would look at this.
The semantic relationships are very important, then that's also something that we cite to clients as 1 of the reasons that our control matches are so scientific.
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Keanu had to do a search to highlight the terms he actually wanted to see in the graph (see below). |
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The view is not really perceived as effective |
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And the customer subject matter expert did not agree with the common control. And I forget forget exactly which common control it was
we have either online sources or we also have a per ISO source, which is based on a document that was mapped originally in 2009
More during customer projects
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his was our original match, and they weren't satisfied with that. So this is AT and T notes, kind of explaining the purpose of the citation, what it's actually saying.
So then we would come up and say, okay. Well, here's 4 or 5 other controls that you have a choice of. You know? Do you like any of these? And then, basically, it would say yes and no. If they said no, then you say, okay. Well, you know, no. But this one's close. We need something a little bit more about this. And then either we would do it just on spreadsheet and go back for it there or, like, AT, we actually go through in a meeting and talk with them on Zoom and then, you know, then they'll go go go through line by line. They say, okay. Well, we like this this.
What is proper evidence?
But I I prefer to have sources, and I'm not talking Wikipedia. I'm talking actually proper sources.
a technical dictionary, like, a missed dictionary, or an isodictionary or even even certain configuration literature
But I will use those for Common? I'm sorry. Yeah. That's probably fair with, but, yeah, more common terms, you know, more commonly used terms, less complex terms, noncompound phrase, non compound phrases. I'll use those a lot. I'll I actually use those quite a lot. Webster, Oxford, Cambridge. I sometimes use Word, Nick, And that's just for the more common terms. But for the more technical terms, I definitely do try to defer to either more technical sources, potentially multiple sources, or I have to sort of craft a definition from from research.
Re the Assets
I feel like all of these element tables don't know how much people really even search here, but, you know, mappers enter all of this information.
And so I feel like this is it's interesting information. And, you know, it took us time to enter this, but I don't know if anybody will ever look at this again.
Re audits
Audits are often mentioned, but we lack evidence ourselves as to what specifically an auditor needs and wants
I've I've never actually been engaged by an auditor before.
Why we create a spreadsheet
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