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Read the story map from top down and left to right. The major activities are listed on top, broken down into tasks, then sub-tasks. The intent is to capture all of the tasks a user might take which is then graphically pictured in mockups and verbally communicated in the product requirements document (PRD) and stories.
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Delighter = functionality a customer would be happily surprised to see. These can be thought of as differentiators.
Satisfier = the more of this type of functionality, the happier they will be.
Basics = the customer expects to see this type of functionality. If it is NOT included, the customer’s dissatisfaction with the solution increases.
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Product Requirements Document
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