This section is a reminder to the product team to make sure all relevant stakeholders are involved as necessary. Area | Question | Answer (yes/no) | Instructions if "Yes” (or unsure) | Customer Success | Will new training material be needed (or updates to existing classes)? | | Talk to the Customer Success team. | Customer Success | Do we need a new or updated onboarding experience? | | Talk to the Customer Success team. | Support | Will new FAQs be required (or updates to existing ones)? API documentation? | | Talk to the Customer Support team. | Support | Will this functionality require new support processes like new HubSpot workflows or saved replies? Or training the support team on the product? | | Talk to the Support team. | Growth & Data | Do we need additional tracking in order to measure success and impact on user behavior for the new feature? Will UserFlow be used? Do we need a new Power BI report? | | Review within our Product Team | Growth & Data | Could this impact CTAs? Or new-user-experience (NUX)? | | Review within our Product Team | Growth & Data | Are we turning this product or feature on for everyone immediately or are we are we going to use feature flags for a slow roll-out? | | Not applicable yet until feature flags are ready to go | Product | Are we running a Beta for this? | | Review within our Product Team | Marketing | Are we introducing functionality where we will want to update or create new web pages? New/updated CTAs? | | Talk with Marketing |
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